Policies

Refund Policy

We have a 5 day return policy. This means that 5 days after receiving your items you will no longer be eligible for a refund.

To be eligible for a refund you must return any purchased items, un-used/un-worn and provide receipt, order number or proof of purchase.

Items that are typically eligible for returns include:

1. Custom units that do not fit properly.
2. Customer un-satisfaction with custom wig order. 

Prior to suggesting a refund, we will always try to do our best to fix the issue and make it right. If a customer appears to be combative and/or difficult to deal with an automatic refund will be issued and all items, if any, possessed by the customer will need to be returned. We will not tolerate disrespect of any kind.

To initiate a refund, you can contact us at summastyles@gmail.com. When your refund request is accepted you will receive further instructions on how to properly return your purchase. I will NOT respond to messages via social media regarding purchase refunds. ALL inquires should be directed to our email.

 Any customer that initiates a charge back or dispute without going through the proper channels to request a refund or communicating concerns had with Summa Styles prior to the dispute will be banned from purchasing with us in the future. 

Damages and Issues

Please inspect your wigs immediately for rips, tears, or any imperfections that you may deem unfit so that we can evaluate the issue and do our best to make it right.

Summa Styles is not responsible for any orders that are lost, damaged or misplaced by the U.S. Postal Service. Orders are thoroughly inspected before shipping and customers will always receive order updates and tracking information via email correspondence.  

Exceptions/Non-refundable items

ALL BUNDLE AND LACE SALES ARE FINAL. Wigs that are purchased during sales or at a discounted rate are not eligible for returns.

 

*All other questions and/or inquires, including exchanges can be directed to our email summastyles@gmail.com*